Privacy Policy
Last updated: January 31, 2026
At Synapta ING (legally operated by SYNAPTA SPA), we are committed to protecting the privacy of our users and clients. This policy explains how we collect and process your information when you engage our software development and digital product services.
01. Information We Collect
Account Data
Names, business email addresses and contact details needed to manage and deliver development projects.
Automatically Collected Data
IP addresses, system activity logs, device type and essential technical cookies required for the platform to operate securely.
02. Third Parties and Global Processing
To provide our digital products, we share only the necessary data with the following providers:
- PADDLE:
As our Merchant of Record, Paddle processes all payments and financial data. Paddle acts as an independent data controller under PCI-DSS standards.
- VERCEL / AWS:
Cloud infrastructure that hosts the digital platforms we develop, ensuring encryption of data in transit and at rest.
- OPENAI (Optional):
If you use our AI tools, the data you enter is processed through a secure API. We do not share personal information to train public models.
03. Use of Cookies
We use essential cookies to keep user sessions active and secure. We also use anonymous analytics to improve our website’s performance. You can configure your browser to reject cookies, although this may affect access to your client area.
04. Data Retention
We retain your personal information and license records only for as long as necessary to provide the agreed service and fulfill the company’s legal, tax and accounting obligations.
05. Your Rights (GDPR / Chilean Law No. 19,628)
We comply with international data protection standards. You have the right to: